CONTENVA — TERMS & CONDITIONS

Effective Date: 3 September 2026
Business: Contenva
Website: contenva.co.za
Jurisdiction: Republic of South Africa

1. Introduction

These Terms and Conditions govern your use of the Contenva website, online store, digital platforms, products and services.

By accessing the Contenva website, purchasing a product, requesting a service, submitting content, creating an account, or otherwise interacting with Contenva, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms, you should not use the website or purchase Contenva products or services.

2. About Contenva

Contenva is a multi-service creative, digital and technology business providing services and products that may include:

• Website design and development
• WordPress and WooCommerce development
• Digital marketing
• Search engine optimisation (SEO)
• Social media marketing
• Content creation
• Affiliate marketing
• Music production
• Sound engineering
• Audio production
• Voice-over services
• Event technology
• Audio-visual services
• Event-related services
• Digital products and educational material
• E-commerce products
• Business and creative consulting
• AI-assisted digital services
• Other services and products advertised on the Contenva website

The exact scope, price and deliverables of a particular service will be determined by the applicable quotation, proposal, order, invoice, service agreement or written confirmation.

3. Website Use

You agree to use the Contenva website lawfully and responsibly.

You must not:

• Use the website for fraudulent purposes.
• Attempt to gain unauthorised access to the website or its systems.
• Introduce malicious software, viruses or harmful code.
• Scrape, copy or reproduce website content without permission.
• Interfere with the operation or security of the website.
• Use Contenva’s services to facilitate unlawful activities.
• Impersonate another person or business.
• Submit misleading or fraudulent information.

Contenva reserves the right to suspend or restrict access where reasonably necessary to protect the website, users or business.

4. Products and Services

Product and service descriptions are provided in good faith and may be updated from time to time.

Contenva reserves the right to:

• Correct pricing errors.
• Correct product-description errors.
• Update product availability.
• Discontinue products or services.
• Modify service packages.
• Refuse or cancel an order where there is a legitimate reason to do so.

Where an order has already been paid for and Contenva is unable to fulfil it, the customer will be informed and any applicable refund will be handled in accordance with applicable law.

5. Prices

All prices displayed on the Contenva website are subject to change.

Unless expressly stated otherwise:

• Prices are in South African Rand (ZAR).
• Prices exclude charges not expressly included in the advertised price.
• Any applicable taxes, delivery fees or third-party charges will be identified where applicable.

Contenva will make reasonable efforts to ensure that displayed prices are accurate.

6. Orders

An order placed through the website constitutes a request to purchase the relevant product or service.

An order is not necessarily accepted merely because it has been submitted.

Contenva may contact the customer where additional information is required before processing an order.

7. Payment

Payments may be processed through payment providers made available by Contenva from time to time.

These may include card payments, electronic payment solutions, bank payments or other supported payment methods.

Customers are responsible for providing accurate payment information.

Contenva does not store payment-card information unless expressly stated and lawfully permitted.

Payment transactions may be subject to the terms and privacy policies of the relevant payment provider.

8. Digital Products

Digital products, including ebooks, downloadable resources, templates, courses or other digital material, may be supplied electronically.

Unless expressly authorised:

• Digital products are licensed to the purchaser for personal or authorised business use.
• They may not be resold.
• They may not be redistributed.
• They may not be uploaded to file-sharing services.
• They may not be reproduced commercially without permission.
• Copyright notices may not be removed.

Where applicable law provides a consumer with cancellation or refund rights for digital products, those rights will apply.

9. Website Development Services

For website development projects, the customer is responsible for providing accurate information, content, images, branding assets, login credentials and other materials reasonably required to complete the project.

Unless otherwise agreed in writing:

• Development begins after the required deposit or payment is received.
• Project timelines depend on the customer’s timely cooperation.
• Delays caused by missing information, approvals or customer changes may extend the delivery date.
• Additional work outside the agreed scope may incur additional charges.
• Third-party hosting, domains, plugins, themes and software may involve separate costs.

10. Digital Marketing and SEO

Contenva may provide SEO, social media, advertising, content and digital marketing services.

Digital marketing results cannot be guaranteed.

Contenva does not guarantee:

• A specific Google ranking.
• A specific number of visitors.
• A specific number of sales.
• Viral content.
• A specific number of followers.
• A specific advertising return.
• Approval by third-party platforms.

Marketing performance may depend on factors outside Contenva’s control, including algorithms, competition, advertising platforms, market conditions and customer behaviour.

11. Content Creation

Where Contenva creates photographs, video, audio, graphics, written content, advertisements, music or other creative material, ownership and licensing rights will depend on the relevant quotation or agreement.

Unless otherwise agreed in writing, Contenva retains rights to its underlying creative processes, templates, systems, methods and pre-existing materials.

12. Music, Audio and Voice-Over Services

For music production, sound engineering, voice-over and audio services:

The customer must provide accurate project requirements and disclose any relevant technical specifications.

Unless otherwise agreed:

• Revisions are limited to the number specified in the applicable quotation.
• Additional revisions may be charged separately.
• Raw project files are not automatically included.
• Third-party studio, musician, software, licensing or production costs may be charged separately.
• Copyright and usage rights will be determined by the applicable agreement.

Where a deposit is required, work may commence only after the deposit has cleared.

13. Events and AV Services

Event-related services are subject to availability and written confirmation.

The customer may be responsible for providing:

• Venue access.
• Adequate electricity.
• Safe working conditions.
• Parking or loading access.
• Appropriate permissions.
• Accurate event schedules.
• Required venue approvals.

Additional costs may arise where event requirements materially differ from the original quotation.

14. Third-Party Services

Contenva may use or recommend third-party platforms, software, hosting providers, payment processors, advertising platforms, plugins, APIs and other services.

Contenva is not responsible for outages, price changes, policy changes, security incidents or functionality changes caused by third-party providers, except where applicable law provides otherwise.

Third-party services may have their own terms and conditions.

15. Intellectual Property

Unless otherwise agreed in writing, all intellectual property belonging to Contenva remains the property of Contenva.

This includes, where applicable:

• Logos.
• Branding.
• Website designs.
• Original graphics.
• Written material.
• Software and code.
• Templates.
• Documentation.
• Digital products.
• Marketing systems.
• Audio recordings.
• Original music.
• Videos.
• Photographs.
• Business methodologies.

Customers may not reproduce or commercially exploit Contenva intellectual property without appropriate permission.

16. Customer Materials

Customers retain ownership of materials they provide to Contenva, subject to any rights they have granted to Contenva for the purpose of delivering the service.

The customer confirms that they have the necessary rights and permissions to provide those materials.

The customer agrees to indemnify Contenva against claims arising from unlawful use of materials supplied by the customer, to the extent permitted by law.

17. Portfolio and Marketing Use

Unless expressly agreed otherwise in writing, Contenva may identify completed work as part of its portfolio and promotional material.

Where appropriate, Contenva may display:

• Screenshots.
• Designs.
• Websites.
• Completed projects.
• Non-confidential creative work.
• Business names or logos.

Confidential projects will not knowingly be disclosed where confidentiality has been expressly agreed.

18. Refunds and Cancellations

Refunds and cancellations will be handled in accordance with applicable South African consumer-protection legislation and the specific terms applicable to the relevant product or service.

For customised, completed or partially completed services, cancellation and refund rights may differ from those applicable to unused physical products.

Deposits may be non-refundable where work has already commenced, to the extent permitted by applicable law.

Nothing in these Terms is intended to remove or restrict a consumer right that cannot legally be excluded.

19. Physical Products and Delivery

Where Contenva sells physical products:

Delivery times are estimates unless expressly guaranteed.

Customers are responsible for providing accurate delivery information.

Contenva is not responsible for delays caused by:

• Incorrect addresses.
• Customer unavailability.
• Courier disruptions.
• Weather.
• Public emergencies.
• Customs or regulatory processes.
• Events beyond Contenva’s reasonable control.

Customers should inspect products upon delivery and notify Contenva promptly of any apparent damage or discrepancy.

20. Warranties and Consumer Rights

Nothing in these Terms excludes or limits rights that consumers have under applicable South African law.

Where applicable, products and services will be supplied in accordance with mandatory consumer protections.

Nothing in these Terms is intended to exclude liability for matters that cannot lawfully be excluded.

21. Limitation of Liability

To the maximum extent permitted by law, Contenva will not be responsible for indirect, incidental or consequential losses arising from the use of its website, products or services.

This limitation does not apply where liability cannot legally be excluded or limited.

22. User-Generated Content

Where users submit reviews, comments, images, audio, video or other material, they must ensure that the content is lawful and does not infringe another person’s rights.

Contenva may remove content that is unlawful, abusive, fraudulent, defamatory, discriminatory, malicious or otherwise inappropriate.

23. Privacy and Personal Information

Contenva may collect and process personal information necessary to operate its website, process orders, provide services, communicate with customers and meet legal obligations.

Personal information will be handled in accordance with applicable privacy legislation and Contenva’s Privacy Policy.

Users should not submit unnecessary sensitive information through website forms.

24. Cookies

The Contenva website may use cookies and similar technologies for purposes such as:

• Website functionality.
• Analytics.
• Security.
• Preferences.
• Marketing.
• Improving user experience.

Where required, appropriate consent mechanisms will be used.

25. Affiliate Links

Contenva may participate in affiliate marketing programmes.

Some links on the website may generate a commission for Contenva when a customer purchases a product or service through the link.

Affiliate relationships do not necessarily increase the customer’s purchase price.

Contenva will seek to distinguish promotional or affiliate content where appropriate.

26. AI-Generated and AI-Assisted Content

Contenva may use artificial intelligence and automated technologies in the creation, analysis, optimisation or delivery of certain products and services.

AI-assisted content may require human review and may occasionally contain inaccuracies.

Customers remain responsible for reviewing information before relying on it for important commercial, legal, financial or other decisions.

27. External Links

The Contenva website may contain links to third-party websites.

Contenva does not control those websites and is not responsible for their content, security, availability or privacy practices.

Users should review the terms and privacy policies of third-party websites.

28. Website Availability

Contenva aims to maintain reliable website availability but does not guarantee uninterrupted access.

The website may occasionally be unavailable because of:

• Maintenance.
• Hosting issues.
• Security measures.
• Software updates.
• Technical failures.
• Internet disruptions.
• Events outside Contenva’s reasonable control.

29. Prohibited Activities

Users may not use Contenva services for unlawful purposes, including fraud, harassment, intellectual-property infringement, malicious cyber activity or other activities prohibited by South African law.

Contenva may terminate or suspend services where reasonably necessary to prevent unlawful or harmful activity.

30. Confidentiality

Where Contenva and a customer agree that information is confidential, both parties should take reasonable steps to protect that information.

Separate non-disclosure agreements may be used for projects involving particularly sensitive information.

31. Force Majeure

Contenva will not be liable for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, serious infrastructure failures, strikes, government restrictions, widespread internet failures, war, civil emergencies or major technology outages.

32. Changes to These Terms

Contenva may update these Terms from time to time.

The latest version published on the Contenva website will apply to future use of the website and future transactions, subject to applicable law and any existing contractual agreement.

33. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Where a dispute cannot be resolved informally, the parties may pursue the remedies available under applicable South African law.

34. Complaints

Customers are encouraged to contact Contenva directly regarding complaints or disputes so that reasonable efforts can be made to resolve the matter.

A complaint should include:

• Customer name.
• Order or project reference.
• Relevant dates.
• Description of the issue.
• Supporting documentation where appropriate.
• Requested resolution.

35. Entire Agreement

These Terms, together with any applicable quotation, invoice, order confirmation, service agreement, privacy policy or other written agreement, constitute the agreement applicable to the relevant transaction, subject to mandatory legal rights.

Where a specific signed agreement conflicts with these general Terms, the specific agreement will generally govern the relevant service or transaction to the extent legally permitted.

36. Contact Details

Contenva
Website: contenva.co.za
South Africa

For customer-service, commercial or legal enquiries, customers should use the contact details published on the Contenva website.