Terms & Conditions

Last Updated: 8 October 2026

Welcome to Contenva.

These Terms & Conditions govern your use of the Contenva website, including www.contenva.co.za, our online shop, digital products, services, consultations, bookings, content, downloads and related services.

By accessing or using this website, submitting an enquiry, purchasing a product or service, booking a consultation, or otherwise interacting with Contenva, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use the website or purchase products or services from Contenva.

1. About Contenva

Contenva provides digital, creative, technology, marketing, media, audio-visual and business-related services and products.

Our services may include:

Website design and development
Ecommerce and WooCommerce services
Digital marketing
Search engine optimisation
Social media marketing
Content creation
Branding and graphic design
AI and automation solutions
Business technology consulting
Digital transformation
Music production
Sound engineering
Recording, mixing and mastering
Video and media production
Event and audio-visual services
Digital products and downloads
Educational content
Consulting and advisory services
Affiliate-related content and recommendations

Specific services may be subject to additional quotations, proposals, booking terms, project agreements or contracts.

2. Definitions

For purposes of these Terms:

“Contenva”, “we”, “us” or “our” means Contenva and its authorised representatives.

“Website” means www.contenva.co.za and associated Contenva webpages, subdomains, online stores and digital services.

“Customer”, “client”, “you” or “your” means any person or organisation accessing the Website or purchasing or requesting a product or service.

“Product” means any physical or digital product offered through the Website.

“Service” means any professional, creative, technical, consulting, production or other service provided by Contenva.

“Content” includes text, photographs, graphics, videos, audio, music, software, designs, logos, documents, downloads and other materials.

3. Acceptance of These Terms

By using the Website, you confirm that:

You have read these Terms & Conditions.
You understand them.
You agree to comply with them.
You will provide accurate information where requested.
You have the legal capacity to enter into an agreement with Contenva.

If you are purchasing on behalf of a company or organisation, you confirm that you have authority to act on behalf of that organisation.

4. Website Use

You may use the Website for lawful purposes only.

You must not:

Use the Website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Introduce malware, viruses or malicious code.
Interfere with the operation of the Website.
Attempt to bypass security measures.
Copy or reproduce Website content without permission.
Scrape or systematically extract Website content without written permission.
Use our services or Website to facilitate fraud or unlawful activity.
Impersonate Contenva or another person.
Submit false or misleading information.
Abuse contact forms, payment systems or other Website functionality.

We reserve the right to restrict or terminate access where we reasonably believe the Website is being misused.

5. Website Information

We make reasonable efforts to ensure that information published on the Website is accurate and current.

However, information may occasionally contain:

Errors
Typographical mistakes
Outdated information
Pricing changes
Product availability changes
Third-party information
Technical inaccuracies

We reserve the right to correct errors and update information without prior notice.

Website content should not be interpreted as a guarantee of a particular result unless expressly stated in a written agreement.

6. Products

Products offered through the Contenva online shop may include physical goods, digital products, downloads, educational materials, creative products and other merchandise or services.

Product descriptions, photographs, specifications and prices are provided to assist customers in making informed purchasing decisions.

We reserve the right to:

Change product prices.
Change product specifications.
Update product descriptions.
Discontinue products.
Correct pricing or description errors.
Limit quantities where reasonably necessary.

A product displayed on the Website is not necessarily guaranteed to remain available.

7. Digital Products and Downloads

Digital products may include:

Ebooks
PDFs
Templates
Graphics
Music
Audio
Video
Educational materials
Digital artwork
Software-related resources
Other downloadable files

Unless expressly stated otherwise, purchasing a digital product grants you a personal, non-exclusive, non-transferable licence to use the product for its intended purpose.

You may not, without written permission:

Resell the digital product.
Redistribute the original file.
Upload it to file-sharing platforms.
Give away copies commercially.
Claim authorship of the product.
Remove copyright notices.
Repackage the product for resale.
Use it to create a competing product.

Where a digital product has specific licensing terms, those terms take precedence for that product.

8. Digital Download Delivery

After successful payment, digital products may be delivered by:

Download link
Email
Customer account
Website download area
Other electronic delivery method

Customers are responsible for providing a valid email address and maintaining access to their account.

Contenva cannot guarantee that a digital file will be compatible with every device, operating system or software application.

If you experience a legitimate download problem, please contact us so that we can reasonably assist.

9. Services

Services are generally provided according to the scope agreed between Contenva and the customer.

Depending on the project, this may include:

Written quotation
Proposal
Statement of work
Project brief
Service agreement
Email confirmation
Booking confirmation
Invoice

Where a separate written agreement exists, that agreement may contain additional terms governing the specific project.

10. Quotes and Estimates

Unless expressly stated otherwise, quotations are based on the information available when the quotation is prepared.

A quotation may change where:

The scope of work changes.
Additional requirements are introduced.
The customer delays the project.
Third-party costs change.
Additional work is requested.
The original information supplied was incomplete or inaccurate.

A quotation does not constitute acceptance of a project until the applicable acceptance, payment or booking requirements have been completed.

11. Scope Changes

Requests outside the agreed scope may result in additional charges.

Examples include:

Additional pages
Additional design revisions
Additional functionality
Additional recording sessions
Additional editing
Additional content
Additional meetings
Additional development
Additional travel
Additional production requirements

Where reasonably practicable, additional work will be communicated to the customer before it is undertaken.

12. Client Responsibilities

Customers are responsible for providing information, content, approvals and materials reasonably required to complete a project.

You agree to provide accurate:

Names
Contact details
Business information
Product information
Copyright information
Technical requirements
Project instructions
Payment information

You are responsible for ensuring that material supplied to Contenva does not unlawfully infringe another person’s intellectual property or other rights.

13. Intellectual Property

Unless otherwise agreed in writing, Contenva retains ownership of its pre-existing intellectual property, systems, templates, methodologies, processes, code libraries, concepts and reusable resources.

Client-specific work may be transferred or licensed to the client according to the terms agreed for that project.

Payment for a service does not automatically transfer ownership of all underlying tools, source materials, frameworks or intellectual property used to produce the work.

14. Client-Supplied Content

Where customers provide:

Images
Logos
Music
Videos
Text
Fonts
Software
Documents
Designs
Other materials

the customer confirms that they have the necessary rights or permissions to provide and use those materials.

The customer remains responsible for claims arising from unlawful use of materials supplied by the customer.

15. Website Development

Website development projects may involve third-party services, including:

WordPress
WooCommerce
Hosting providers
Domain registrars
Payment gateways
Email providers
Plugins
APIs
Analytics platforms
Security services
Cloud services

Third-party platforms operate independently of Contenva and may change their functionality, pricing, policies or availability.

Unless expressly included in a service agreement, Contenva does not guarantee continued operation of third-party services.

16. Hosting and Domain Services

Where Contenva assists with hosting or domain-related services, third-party provider terms may also apply.

Customers remain responsible for domain ownership and renewal unless otherwise agreed.

Failure to renew a domain or hosting service may result in suspension, interruption or loss of access.

17. Ecommerce Transactions

Orders placed through the Website are subject to product availability and successful payment processing.

An order may be cancelled or declined where:

Payment is unsuccessful.
Fraud or abuse is suspected.
A product is unavailable.
A significant pricing or listing error occurred.
Technical circumstances prevent fulfilment.
The transaction cannot reasonably be completed.

Where a payment has been received for an order that Contenva cannot fulfil, an appropriate refund will be considered in accordance with applicable law.

18. Payment

Payments may be processed through third-party payment providers.

Available payment methods may include card payments, electronic payment services, bank transfers or other payment methods displayed at checkout.

Payment information may be processed by the applicable payment provider according to that provider’s terms and privacy practices.

Contenva does not normally store complete payment-card details.

Customers must ensure that payment information supplied is accurate and that they are authorised to use the selected payment method.

19. Pricing

Prices displayed on the Website may be changed at any time before an order is accepted.

Where applicable, prices may include or exclude VAT or other applicable taxes as indicated at checkout or on the relevant product/service page.

Where an obvious pricing error occurs, Contenva reserves the right to correct the error and, where appropriate, contact affected customers regarding the available options.

20. Refunds, Returns and Cancellations

Refunds, returns and cancellations will be handled in accordance with applicable South African law and the specific nature of the product or service.

Nothing in these Terms is intended to remove or restrict rights that cannot lawfully be excluded.

For services, cancellation and refund conditions may depend on:

Whether work has already commenced.
Whether third-party expenses have been incurred.
The amount of work completed.
The agreed project terms.
The applicable legal requirements.

For digital products, refund rights may depend on the nature of the product, whether delivery has occurred and applicable consumer legislation.

Customers should contact Contenva as soon as possible if there is a problem with a product or service.

21. Consumer Protection

Contenva aims to comply with applicable South African consumer-protection legislation, including the Consumer Protection Act 68 of 2008 (CPA) where applicable.

Nothing in these Terms is intended to waive, exclude or unlawfully limit a consumer right that cannot legally be excluded or limited.

Where the CPA applies, mandatory consumer rights will prevail over any inconsistent provision of these Terms.

22. Electronic Communications

When you contact Contenva electronically, including through email, website forms, online messaging or other digital communication channels, you consent to receiving electronic communications relating to your enquiry, order, booking or service.

Electronic records may be retained where reasonably necessary for business, legal, accounting, security or administrative purposes.

23. Electronic Transactions

Electronic transactions through the Website may be subject to the Electronic Communications and Transactions Act 25 of 2002 (ECTA) and other applicable South African legislation.

Electronic records, confirmations and communications may be used as evidence of transactions where permitted by law.

24. Privacy and Personal Information

Contenva may collect and process personal information when you:

Create an account.
Purchase a product.
Submit a contact form.
Request a quotation.
Book a consultation.
Subscribe to communications.
Communicate with us.
Use certain Website functions.

Personal information will be handled according to our Privacy Policy and applicable South African data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA) where applicable.

Please review our Privacy Policy for further information.

25. Cookies

The Website may use cookies and similar technologies to provide functionality, improve performance, analyse Website usage and support certain marketing activities.

Third-party services used by the Website may also place cookies or similar technologies on your device.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect Website functionality.

26. Marketing Communications

Where permitted by law, Contenva may communicate with customers regarding:

Services
Products
Updates
Offers
Educational material
Business information
Events
Relevant opportunities

Where required, appropriate consent or opt-out mechanisms will be provided.

You may request that marketing communications stop, subject to legally permitted communications relating to transactions or existing services.

27. Affiliate Links and Third-Party Recommendations

Contenva may participate in affiliate marketing programmes.

This means that Contenva may receive a commission or other benefit when a visitor purchases a product or service through certain links.

Affiliate relationships do not necessarily mean that Contenva owns or operates the third-party service.

Third-party products and services remain subject to their respective providers’ terms, warranties, privacy policies and conditions.

We aim to provide honest and useful information when recommending products or services.

28. Third-Party Websites

The Website may contain links to third-party websites.

These may include:

Technology providers
Payment providers
Affiliate partners
Social media platforms
Educational resources
Business partners
Music platforms
Hosting providers

Contenva does not control third-party websites and is not responsible for their content, security, availability, policies or practices.

Visiting third-party websites is at your own discretion and subject to the third party’s terms.

29. Social Media

Contenva may maintain profiles or pages on third-party social platforms.

Interactions with those platforms are governed by the applicable platform’s terms and policies.

Contenva is not responsible for changes to third-party social-media services, algorithms, policies or availability.

30. Content Accuracy and Professional Advice

Information published by Contenva is provided for general informational and educational purposes unless expressly identified as professional advice.

Content relating to:

Business
Technology
Marketing
Finance
Investments
Legal matters
Tax
Health
Music
Education

should not automatically be treated as professional advice.

Where specialist advice is required, you should consult an appropriately qualified professional.

31. AI-Generated and Technology-Assisted Content

Contenva may use artificial intelligence and other technology-assisted tools in certain creative, marketing, development, research or business processes.

Where appropriate, outputs may require human review, editing, verification or approval.

AI-generated or technology-assisted outputs are not guaranteed to be error-free, unique or suitable for every purpose.

Customers remain responsible for reviewing and approving material supplied for their use where applicable.

32. Service Availability

We aim to provide reliable services but do not guarantee that the Website or any particular service will always be:

Available
Uninterrupted
Error-free
Secure
Compatible with every device
Free from technical problems

Maintenance, hosting problems, third-party outages, cyber incidents and other circumstances may temporarily affect availability.

33. Limitation of Liability

To the maximum extent permitted by applicable law, Contenva will not be liable for indirect, incidental, special or consequential losses arising from the use of the Website or services.

This may include loss of:

Profits
Revenue
Business opportunities
Data
Reputation
Anticipated savings

However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms limits mandatory consumer rights under applicable legislation.

34. Customer Indemnity

To the extent permitted by law, you agree to indemnify Contenva against reasonable claims, losses, liabilities and expenses arising from your:

Breach of these Terms.
Unlawful use of the Website.
Misuse of our services.
Infringement of third-party rights.
Unlawful material supplied by you.
Fraudulent or unauthorised activity.

This provision does not apply to the extent that the relevant loss results from Contenva’s own unlawful conduct or liability that cannot legally be excluded.

35. Security

We take reasonable measures to protect the Website and information processed through it.

However, no online system can be guaranteed to be completely secure.

You acknowledge that internet communications may involve inherent security risks.

You should use strong passwords and protect your account credentials.

36. User Accounts

Where the Website permits account registration, you are responsible for maintaining the confidentiality of your login credentials.

You must notify Contenva if you believe your account has been compromised.

We may suspend or restrict an account where we reasonably believe that:

The account is being misused.
Fraud is suspected.
Security is compromised.
These Terms have been breached.

37. Intellectual Property of Contenva

Unless otherwise indicated, the Contenva Website and its original content are protected by applicable intellectual-property laws.

This includes, where applicable:

Contenva branding
Logos
Text
Graphics
Website design
Original photographs
Videos
Audio
Software
Code
Templates
Publications
Digital products

You may not reproduce or commercially exploit Contenva intellectual property without appropriate permission.

38. Copyright Complaints

If you believe material published on the Website infringes your copyright or other intellectual-property rights, please contact Contenva with sufficient information to identify:

The work allegedly infringed.
The material concerned.
Your ownership or authority.
Your contact details.
The basis of your complaint.

We will consider legitimate complaints and take appropriate action where warranted.

39. Events and On-Site Services

Event, production and on-site services may require separate arrangements concerning:

Venue access
Equipment
Security
Insurance
Transport
Accommodation
Power
Weather
Safety
Permits
Cancellation
Third-party suppliers

Additional event-specific terms may therefore apply.

Customers are responsible for providing accurate venue and event information.

40. Force Majeure

Contenva will not be responsible for delays or inability to perform caused by circumstances reasonably beyond our control.

Examples may include:

Natural disasters
Severe weather
Power failures
Internet outages
Cyber incidents
Government restrictions
Strikes
Civil unrest
War
Epidemics or pandemics
Third-party platform failures
Transport disruptions
Supplier failures

Where reasonably possible, we will communicate affected customers and attempt to find an appropriate solution.

41. Changes to Products and Services

Contenva may modify, replace, suspend or discontinue products or services.

Where a customer has already entered into a specific contract, any changes will be handled according to that agreement and applicable law.

42. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on this page with a revised Last Updated date.

Your continued use of the Website after an update constitutes acceptance of the revised Terms to the extent permitted by law.

For existing contracts, the version applicable to the relevant agreement may continue to govern that agreement unless otherwise agreed.

43. Governing Law

These Terms are governed by the laws of the Republic of South Africa, unless applicable mandatory law requires otherwise.

Where appropriate, disputes may be subject to the jurisdiction of the competent courts of South Africa.

44. Dispute Resolution

If you have a complaint or dispute, we encourage you to contact Contenva first so that we can attempt to resolve the matter directly.

Please provide:

Your name
Order or booking reference, if applicable
Description of the issue
Relevant supporting information
The resolution you are seeking

We will make reasonable efforts to resolve legitimate complaints promptly.

Nothing in this section prevents a consumer from exercising a right or remedy available under applicable South African law.

45. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

46. No Waiver

A failure by Contenva to enforce a provision of these Terms does not constitute a waiver of our right to enforce that provision later.

47. Entire Agreement

These Terms, together with any applicable:

Quotation
Invoice
Project agreement
Service agreement
Product-specific terms
Privacy Policy
Refund or returns policy
Other written agreement

form the applicable agreement between Contenva and the customer.

Where a specific written agreement conflicts with these general Terms, the specific agreement may take precedence to the extent expressly stated.

48. Contact Contenva

If you have questions about these Terms & Conditions, please contact us.

Contenva

Website: www.contenva.co.za

Email: daniel@contenva.co.za

South Africa

For service enquiries, quotations, bookings or general assistance, please use the Contact page on the Contenva website.

Related Policies

We recommend reviewing these documents together:

Privacy Policy
Explains how Contenva collects, uses and protects personal information.

Refund & Returns Policy
Explains applicable refund, cancellation and return procedures.

Affiliate Disclosure
Explains Contenva’s affiliate relationships and commissions.

Cookie Policy
Explains the use of cookies and similar technologies.

Contenva

Digital Innovation. Creative Solutions. Business and Personal Growth.

Technology meets creativity.